Apparently you haven't seen any of Louis Rossmann videos on Youtube. Let's say your grandma's MacBook stops working because of blown fuse on the motherboard. Something like that would take Louis 5 min to repair, but Apple store would just replace the whole motherboard and charge $$$. How is that environmentally friendly.
One: shout out your favorite YouTubist, I guess, but a repair Apple makes is a repair Apple has to support.
Two: it's much, much harder to support a repair done on-site with a soldering iron than it is to replace a part. These repairs are much more likely to fail under both normal and unconventional use and then will come back for more repairs--which are themselves, still, expensive to provide.
Three: waste concerns have to factor in what Apple does with the part after they do the swap. (I have no insight into what they do, but your comment ignores this.)
>> One: shout out your favorite YouTubist, I guess, but a repair Apple makes is a repair Apple has to support. <<
Saying he is my favorite Youtuber is a bit condescending. I mentioned him, because he is a loud proponent of the right to repair movement.
>> These repairs are much more likely to fail under both normal and unconventional use and then will come back for more repairs--which are themselves, still, expensive to provide.<<
If that was true, I am sure Apple would choose to repair parts instead of replacing them. ;)
> If that was true, I am sure Apple would choose to repair parts instead of replacing them. ;)
Of course it's true--everything from "that fan's just going to get dirty again, and faster, because it's been blown out but can't be re-sealed outside a factory" to "that solder joint is being done by somebody making fourteen bucks an hour, boy I hope I'm not relying on that long-term".
Why would a company that makes its money off of selling the closest thing to a unified end-to-end experience take the risk of a dissatisfied customer because of a frustrating defect remediation experience?
The quoted point is an example of a fundamental misunderstanding of how Apple views its customers and how Apple makes its money. But stuff like that is a closely-held truth in the various repair-uber-alles communities on the web regardless of reality. (And then, as 'Operyl notes, your cited YouTubist attempts to shore up his own little slice of community by instilling in them the "enlightened"/"sheep" dynamic. Petty little cult leader, that.)
Sorry that you read some real distaste for that mess as condescension, but not sorry to voice that distaste.
>> Why would a company that makes its money off of selling the closest thing to a unified end-to-end experience take the risk of a dissatisfied customer because of a frustrating defect remediation experience?
You make it sound like Apple has never done it before.
Case in point: the overheating early 2011 Macbook Pros - a problem experienced by thousands of customers.
Apple basically pretended the problem didn't exist for well over a year (there was a gigantic thread about the issue in the Apple support forums). By the time they did issue their recall (or "repair order", if you want to use Apple's euphemism), a lot of people had already divested their dead Macbook Pros for a loss.
Mine had bricked just after my AppleCare expired, and I wasn't about to spend $500+ to get a replacement logic board (which basically had the same defect, except it was a brand new board. Source: I had replaced my logic board under AppleCare only to have the problem recur within two months). I was lucky that I didn't dispose of my Macbook Pro before the repair order, but I had bought a replacement laptop by the time it was issued (spoiler alert: it was my first non-Apple laptop purchase in a decade).
They also put up barriers to getting the repair order. You had to prove you had the heat issue and that it was causing crashes. Since mine was bricked, it was easy. But a friend of mine (who had two of the affected models) had to jump through hoops at the Apple Store to get his fixed.
Those early 2011 Macbook Pros were mostly high end 15" i7 models, meaning they were not on the lower end of Apple's Macbook Pro line. People paid good money for them. If Apple didn't have their heads in the sand and gave everyone replacements (i.e., a 2012 model, which didn't have heat issues) as the problem occurred, it would have been a rounding error for them. But they didn't do that.
>> fundamental misunderstanding of how Apple views its customers and how Apple makes its money.
Speaking from my one experience - I didn't feel like Apple was interested in my experience at all. While I never considered myself a fanboy, I was very loyal to Apple and totally invested in the ecosystem. After my experience with the 2011 Macbook debacle, I abandoned them completely. It meant writing off a lot of money spent on Mac software, mobile apps, etc.
He’s cringe at best, just as bad as the rest of them at worst. He’s playing for the camera, the audience. I wouldn’t take much of what he says seriously, but that’s just me I guess.
My son spilled milk on our 2015 MacBook Pro. Apple wanted $1,100 to fix it. it took two separate shippings to New York but Louis rossmann fixed it for $550. You need to wake up, grow up, and grow a brain. Apples excessive greed is real. the fact that you were lucky and haven't dropped or spilled anything on your laptop in The last 5 years is not evidence that apple is a great company!
I’m sorry, what? This is the exact shit I’m annoyed about. He is inciting stuff like this, telling his user base to call anybody that disagrees with them things like “sheep”, it’s even in his logo. I do not agree that the best thing to do is call people you disagree with “asleep” or “sheep,” or to “grow up/a brain.”