I think this probably varies a lot between social groups; I know of many people (including non-technical) who were motivated to explore alternatives after reading news articles about Zoom's behaviour. A bunch of non-technical friends subsequently started to use meet.jit.si for meeting up, playing board games, etc, for example.
Zoom's revenue is in corporate accounts, just like Slack - my 10k ppl company uses branded enterprise accounts on both systems, we even have VOIP via them with DIDs. Companies of size do not pivot quickly on telecom and messaging system changes, it takes a lot more than a single issue or two for our money to not be in their pockets.
I think this probably varies a lot between social groups; I know of many people (including non-technical) who were motivated to explore alternatives after reading news articles about Zoom's behaviour. A bunch of non-technical friends subsequently started to use meet.jit.si for meeting up, playing board games, etc, for example.