I don't work in this space currently, but have colleagues and former colleagues that do. So many companies still have people running around with clipboards or doing routine calculations in Excel or handing loan applications by hand or managing contracts by printing them out and filing them or having someone sit at a monitor and watch for an alert so they can tell someone else or manually processing reward point changes or fax out hotel booking confirmations.

This is ludicrous to people steeped in tech, but I have had former colleagues or classmates or even myself work on all of those in the past year and a bit.