>The problem: everything looks 'critical' to folks with a greedy and selfish streak who rise high in management and have their pay tied to the quarterly stock price. That's how we ended up with 24/7 support and "five nines" availability.
I think it was because customers preferred to patronize banks and stores that were open longer hours, and so they won business by selling something customers wanted. Similarly, I thought customers liked 24/7 support and five nines availability (especially for internet and electricity).
If labor prices go up, then maybe those perks will be scaled back because customers will not be able to afford them. I already see fast food restaurants around me no longer open before 11AM and after 7PM.
That article is about choosing between 10 different comparable items. It is not about giving money to a store that happens to be open when you want to give it money, versus a store that is closed.
I think lots of people needed to bank when they weren't working so banking hours needed to get extended. The banks that filled that need saw increases in customers and most other banks had to do the same or lose customers.
Or.... maybe people shouldn't have to work jobs where they can't even get away to go to the bank to do business. Oh, but wait, companies can't let anyone go run errands, who is going to keep the 24/7 machine going?
I think it was because customers preferred to patronize banks and stores that were open longer hours, and so they won business by selling something customers wanted. Similarly, I thought customers liked 24/7 support and five nines availability (especially for internet and electricity).
If labor prices go up, then maybe those perks will be scaled back because customers will not be able to afford them. I already see fast food restaurants around me no longer open before 11AM and after 7PM.