Hacker Newsnew | past | comments | ask | show | jobs | submitlogin

Except there are humans who can and their strict orders are to never do that.

People don't realize, yes sometimes these companies are just ignoring CS, but when it comes to lockouts they want the humans to stonewall you.

Otherwise what's the point of the automated fraud detection? The human operator will just become the new target, and SMS attacks are a great example of why that doesn't work



Are you saying that permanently locking legitimate people out of their accounts is acceptable collateral damage just to make fraud a bit more difficult?


Are you incapable of making an argument that isn't a garbage-tier leading question?

Like sorry but that pisses me off a bit, have the basic decency to present your point without the theatrics...

-

It's acceptable to make a system that makes it incredibly hard to get your account unlocked in very rare cases just to make fraud a lot more difficult.

You see hundreds of these posts a year and billions of people use these devices a day.


"Incredibly hard" or impossible? And again, are hundreds of people a year acceptable collateral damage?


Impossible or incredibly hard? Well impossible right?

Because OP did not get back their account.

Once your account is locked it is impossible to get it back, the bits that make up your account are instantly wiped right? Some L9 at google waves a magic wand and it's gone.

No one who ever got wrongly locked out of a Google account has ever gotten it back, so it's impossible right?

-

And yes, hundreds out of billions is acceptable collateral damage.

In case you didn't know, all systems are subject to similar tradeoffs, even ones of life and death. Planes aren't just designed with safety in mind, trade offs are made knowing they could cost lives because no one could afford to travel on a plane that was twice as safe for 10 times the cost.

The water you drink is treated knowing that X incidences of illness and death occur for Y amount of contaminates because no one can afford water that's significantly more expensive for marginal benefit.

Fraud is the same. You have to accept hundred out of a billion chances of going wrong because no one will pay not just a monetary cost, but a convenience cost. Most people won't be happy if Apple requires ID to make an iCloud account for example...




Consider applying for YC's Winter 2026 batch! Applications are open till Nov 10

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: