I'm straight up with people. Sometimes people will pick up on the fact that I'm not the average consumer joe buying their appliance and they ask what I'm going to do with them. I tell them and no one has ever complained. I show up on time, do all the work myself, pay cash, and people are almost always happy. I've actually got a lot of repeat business from buyers that felt I treated them right. One guy turned out to own a large apartment complex and ended up buying 30-40 appliances from me this past year.