My favorite FedEx facepalm was when they kept trying and failing to deliver a package to themselves...
They have an option to have your package held at a FedEx store. It's great for when the package requires signature and you're not able to wait at home all day for it.
Recently I used it. Unbeknownst to me, the FedEx store changed its physical location while the package was in transit, to a different strip mall across the highway. So for several days in a row, I was notified that FedEx attempted to deliver, but that the business was closed. Every call to customer service yielded understanding and sympathetic employees who had no idea how to fix the issue.
After about 5 days, something clicked, and my package showed up at the new FedEx location.
They have an option to have your package held at a FedEx store. It's great for when the package requires signature and you're not able to wait at home all day for it.
Recently I used it. Unbeknownst to me, the FedEx store changed its physical location while the package was in transit, to a different strip mall across the highway. So for several days in a row, I was notified that FedEx attempted to deliver, but that the business was closed. Every call to customer service yielded understanding and sympathetic employees who had no idea how to fix the issue.
After about 5 days, something clicked, and my package showed up at the new FedEx location.