The last two threads by the same name got a lot of attention (and a lot of love from patio), but seeing how its been over a year since then it would be interesting to hear from new people (HN userbase is ever growing) and also get updates from some people who posted in the previous threads.
Previous thread: https://news.ycombinator.com/item?id=4467603
Previous to Previous thread: https://news.ycombinator.com/item?id=2567487
I run a HR app for SMEs called http://www.staffsquared.com. We're making a comfortable 5 figures each month.
We're reinvesting this income back in the product either in the form of new functionality (paying programmers) or advertising (paying Google Adwords). We've increased our Adwords spend, invested in SEO (on page and off page) and a recent redesign saw a decrease in bounce rate and increase in trial sign up rates.
Our site visit to trial sign up rate for the last five months looks like this:
April: 13.02%
May: 12.37%
June: 13.76%
July: 15.61%
August: 16.46%
Our bounce rate for the last five months looks like this:
April: 39.54%
May: 40.06%
June: 37.21%
July: 32.8%
August: 31.17%
So both of those top end of the funnel stats are moving in the right direction.
Our free trial to paying customers is the area we're really focussing on at the moment as it's really not high enough. So we're re-targeting accounts that have expired to find out how we can serve them better and tell them about new features. We're also working hard on our onboarding stuff (the type of stuff you'll read patio11 talking about) including more intelligent automated e-mails based on the status of their account at a point in time.
Happy to answer any questions you good people might have where I can...