Maybe it's a matter of code switching? I've read that some Japanese teams prefer English for practical reasons, since a shared second language prevents anyone from getting bogged down in formalities. That is not to say Japanese is unable to be formulated with just as much precision.
Somewhat related: the most prominent lottery in the Netherlands is government-run, but you wouldn't know it based on its ruthless advertising. At least it's going into the national budget and charity, I suppose.
In a decade's time we'll have many companies willing to envelop its customers in fictions like these. Even if "IQ" plateaus, optimising for "EQ" has too much financial incentive to be anything but inevitable under current economic conditions.
At Schiphol they offer tipping options to presumably prey on Americans, but the attendant physically reached over the counter to reject it after I ordered in (native) Dutch. Can't imagine how much trouble locals had been giving the shop before training staff like this.
What takes money out of their pockets is not paying a real wage for a real job. TIP destroys the value of a profession and when you don't think a profession is 'professional' you pay less for it. This is a terrible dark pattern at every level.
I am not arguing for tipping culture, but I question the incentive for rejecting a tip as a US Starbucks employee. I very much doubt that playing a part in desired society-wide change overcomes the immediate incentive of the tip itself.
I don't go to starbucks personally but I've been to local ice cream shops, Cafes, fast food businesses, and others and this isn't too uncommon. I'd say it happens about 15% of the time? Its usually at places where tips aren't as expected anyways, but not always.
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