It's because they don't know or even understand what customer or customer service is, they automated pretty much everything and made sure on humans are involved. This is to drive profits and grow in scale and cut people/cost.
They use to be the standard for great software products (like gmail), not anymore all their products now suck, full of bugs and barely useable (pretty much reminds me of microsoft 10 yrs ago)
After Eric schmidt in the reigns, they've become one of most profit minded and evil companies of all.
I like him for his entrepreneurship and big bold bets.
However related to Twitter, looking what's happening since his first tweet, this was the plan all along. Come up with an excuse to get out of the deal. Just he was trying to cash in all the marketing he can like always.
I don't think its going to work the way he thinks in this case, its atleast going to cost him $1b
JIRA is the definition of building everything for everybody and let them customize it, it's got complex and to a point highly productive engineers don't want it anymore, it's a OVERKILL!
I suspect that this policy violates some privacy provisions in some states and countries. Don't California (and probably other) laws guarantee you the right to obtain any data a company has on you?
The CA state Web site says:
"You may request that businesses disclose to you what personal information they have collected, used, shared, or sold about you, and why they collected, used, shared, or sold that information. Specifically, you may request that businesses disclose:
-The categories of personal information collected
-Specific pieces of personal information collected
-The categories of sources from which the business collected personal information
-The purposes for which the business uses the personal information
-The categories of third parties with whom the business shares the personal information
-The categories of information that the business sells or discloses to third parties
Businesses must provide you this information for the 12-month period preceding your request. They must provide this information to you free of charge."
The wording is unfortunately vague, though. Disclosing WHAT information they've collected may be interpreted as different from disclosing THE information they've collected. However, I wonder if the "specific pieces" clause might be a basis for demanding "all data specific to a crash on such-and-such a date."
From that page: "Pursuant to Cal. Civ. Code Sections 1798,100(a), and 1798.110(a) and (b), a consumer has a right to request, and a business that 'collects personal information about a consumer' has an obligation to disclose and deliver upon a verifiable request, 'the specific pieces of personal information the business has collected.'"
It seems to me that in California, Tesla has to cough it up.
It's only if they link the data to an identity. If I were Tesla I would collect the data in an anonymous manner, meaning the data isn't YOURs i.e. there is no way to identify you in the data. Likely they do this via the VIN, it is not private, attaching data to VIN is vehicle data not personal data.
Pretty sure that would be compliant with California/European privacy law.
That’s not how it works. If the data is connected to the VIN it is likely considered Teslas data, not yours. (Just like googles logs are theirs, even though your IP/fingerprint is in there). The data they store explicitly against your identity is yours by right in those states that have decent privacy law. It doesn’t include secondary/tertiary/derived data.
If you request your data from Google - you don’t get any web logs… but they definitely have them.
In this case it looks more like loss aversion, protecting themselves from customer lawsuits. I'm sure there are other use cases for the data. Self-driving improvements have been mentioned.
They're not selling it as far as I know, but you're essentially providing them with free training data for their autopilot/self-driving AI which they do/plan to make money off of. In that respect it seems odd that they would be so stingy in handing data over to the person that generated it though you can apparently purchase a connection kit to access the event recorder data for about $3k.
