Agree. Yet, I find myself checking social media to see if the company is still alive/active. When seeing a lot of activity on social media, I assume they do well or at least they are still in business.
If you have rough estimates for what the upper limits of this approach are (based on your tests), I'd love to get a datapoint to keep in mind. I use this at low-moderate volumes.
I was shopping for TV a few months ago, and spent weeks researching. My conclusion is that most online the reviews are useless, all the quality comparison is something I would never notice myself. I went with TCL 50" Class 4 Series 4K UHD Smart Roku TV, Model: 50S435, and I love it. Cheap, roku works great, quality is great, I don't use cable, I am streaming from Netflix only.
One of the biggest reasons I keep buying apple products and do not mind the cost, is that I always have great experience with Apple handling my issues. I had my AirPods Pro replaced twice for no cost (sure they shouldn't break on their own, but still), they fixed my laptop while on warranty for no cost. Once when I had to pay for fixing my keyboard (4 year old laptop without apple care), they charged me for the keyboard replacement and they returned me a laptop with new screen and new battery free of charge.
Also, I dont know if they have 24/7 support, but last week I had live chat with their support on Sunday evening.