Lloyds bank did this to me. It took three calls over 3 weeks to customer services to get it reversed - each over 30min. I explicitly asked and was told it was half driven by algorithm and half by people. When it reversed I was basically told it was a bug.
My belief is their is some data science team responsible for this. They are ruining people's lives with their false positives. I hope those people read this message and realise what they are doing.
I was lucky. I would've got a marker put against me that could've had every other bank close my account. I only escaped this because of my persistence in calling them and getting lucky with a customer service rep who went the extra mile.
I wanted to add that though the banks are at fault, I believe the cause is government. This is the exact response one would expect with the KYC regulation. If a customer falls into the "to much effort" category (note not "done something illegal") then I assume they would not be worth the cost of researching for the bank.
My belief is their is some data science team responsible for this. They are ruining people's lives with their false positives. I hope those people read this message and realise what they are doing.
I was lucky. I would've got a marker put against me that could've had every other bank close my account. I only escaped this because of my persistence in calling them and getting lucky with a customer service rep who went the extra mile.