I see this kind of story very often. Friends and family that have terrible experiences with famous tech companies. I find it awkward that I, in particular, never had trouble like this before.
Maybe, as others had already mentioned, I ignore them because of all the overwhelming times that software worked amazingly well for me.
Or you ignore it because you're a dev, so you've internalized the general patterns such systems follow, and know where not to prod them. If a small problem happens, you probably deal with it on the spot, without even consciously noticing it. Non-tech-savvy people use computers differently, and are much more prone to being confused in cases of unexpected failures.
As a Brazilian myself, I hate this. People are not late to work related stuff, but on a social setting this is ridiculous! I'm very punctual in everything that I do and always get to events on time. I hate the fact that being late is considered "cultural" and not a huge middle finger to other people's time.
I was surprised to find that in Sweden, it's very similar to Brazil: people never come to parties on time. A delay of 30 minutes to 1.5 hours is about right. So, it's not just a "poor" country thing, I think.
Location: Rio de Janeiro, RJ, Brazil
Remote: Yes
Willing to relocate: Yes
Technologies: React, Redux, ES6, etc.
Résumé/CV: https://www.linkedin.com/in/lucantini
Email: lucafmcantini@gmail.com