i was one of those devs quoted in the article. it felt weird. i still SUPER appreciate the headphones tho and feel bad that whoever ran this campaign now has egg on their face in part due to me. considered deleting my post but now its kind of an object lesson in marketing for better or worse.
If those are the Bose NC700, mine decided after a year to stop charging, and instead smell like melting plastic with smoke coming out of them.
That in itself wouldn't be an _absolute_ terrible thing, except their customer support was _abysmal_.
First of all they suggested I hard-reset the headphones, much to my surprise. When I emphasised that I wouldn't be plugging them in again and repeated the point about smelling melting plastic and smoke coming out, they then asked for pictures before initiating a replacement order process they'd suggested.
I explained that there isn't any visual indicators on the headphones such as melting plastic as I'd noticed it immediately, but they insisted I send them photographs anyway.
On sending them photos as asked (and clarified) they've since gone radio silent for 3 weeks, and ignored any more attempts to get in touch with them.
So yeah... I won't be touching Bose products at all in future.
Strange, I've never had a bad experience with Bose support. On the contrary, when my QC35ii suddenly died, they replaced them (after warranty!) without questions...
