Here is a link to our program for open source projects for anyone interested! https://about.gitlab.com/solutions/open-source/ (community advocate at GitLab)

I'm on the community advocates team at GitLab and we really appreciate your feedback. I wanted to point out that our team responded to your post on the GitLab forum, you can see the response here: https://forum.gitlab.com/t/gitlab-support-is-no-longer-proce...

Thanks — I've been replying there but figured I should comment here since this is where I first saw it. I definitely hope this leads to some UX work, especially through the lens of thinking about how badly it will fail for vulnerable users.

Thanks for your feedback, I'm a community advocate at GitLab and just wanted to point out that our team has responded to your forum post here: https://forum.gitlab.com/t/gitlab-support-is-no-longer-proce...

GitLab does have this, here is a link to our docs with more info: https://docs.gitlab.com/ee/user/profile/account/two_factor_a... and how you can regenerate them if you lose them: https://docs.gitlab.com/ee/user/profile/account/two_factor_a...

Hey there, we do have this feature at GitLab, just FYI: https://docs.gitlab.com/ee/user/project/#star-a-project

I know, but I'll be starting from zero if I do move.

Just want to take a second to point out the highlight post I added to the story about the release yesterday, for anyone who missed it: https://news.ycombinator.com/item?id=23917493

Hi! Sharing a few highlights from this release, and links with additional information:

- MVC release of iterations, to break down work into more manageable tasks[1]

- Diff changes for wiki pages to simplify edit history comparisons between page versions [2]

- Use of advanced global search on GitLab.com[3]

[1] https://gitlab.com/groups/gitlab-org/-/epics/2422#mvc-user-f...

[2] https://about.gitlab.com/releases/2020/07/22/gitlab-13-2-rel...

[3] https://docs.gitlab.com/ee/user/search/advanced_global_searc...

Also, our team would love to hear your feedback on our Iterations MVC, which you can provide on this issue: https://gitlab.com/gitlab-org/gitlab/-/issues/221284

Do you mind sharing your support ticket number here, or email it to community@gitlab.com? We can help escalate the issue internally. Thanks!

Can you do all your customers a favor and fix the process so that "I posted on HN/Twitter/whatever" is not a desirable means of escalation?

We do prioritize tickets that indicate an issue as complete blocker. Our team that monitors hackernews for feedback, issues, and criticisms work to make sure these things are actually being prioritized, as it’s not always clear from the support ticket how severe a blocker might be.

Is "my account is suspended, I don't know why" considered a "complete blocker"?

Yes, if the support ticket is opened when the issue is discovered. This particular instance was first reported on hackernews and was due to our dormant namespace policy: https://news.ycombinator.com/item?id=23827772

In case you need some more documentation around these templates, here is our relevant docs page: https://docs.gitlab.com/ee/ci/yaml/#workflowrules-templates , sharing as a community advocate at GitLab.

Not those kinds of templates :)

Community Advocate at GitLab here, it'd be great if you can add this feedback to this issue: https://gitlab.com/gitlab-org/gitlab/-/issues/24629 Thanks!