Look forward to it too! Would love to have folks try out both our tools while they are here.

Since we have attention of folks who want to do better onboarding, some cool resources from us: https://preflight.cx - our community for customer onboarding and implementation folks https://www.rocketlane.com/propel - the first ever conference for customer onboarding

Believe it or not, I've been pitching this to them since 2013 :D. Finally. It was a broken experience to submit an issue in the app and then converse painfully over email. In fact, my first slide for customer presentations I've been making for Konotor earlier, and Hotline.io now has always been about showing them Uber's support experience and then showing them how it should be done right.

I run a "inbox for your app" product (plug: www.konotor.com), and I must say a lot of people end up using it as a way to request Happy customers to leave ratings. Nothing wrong in that. Its not as though they are offering money to leave a rating - these are genuine people who like the app afterall. If you hate the app you will still find your way to the app store and leave a review - its not like they blocked out that ability :).

I had twitter's 2 factor auth set up. Guess what? I was once logged out and couldn't login again. It just stopped working. I enter the code I receive over SMS and I go back to the login screen. I tweeted to @twitter from a signed in device and tried to get help for days. No response. Finally ended up dis-associating my phone number from twitter via an SMS and haven't gone back to 2-factor auth again.

"companies sit around trying to figure out what customer charges they can get away with" That is so true! I used to work for a US telco and I've read all the stories about the "mystery charges".

Also, I must say that telcos, and even banks, in India are to an extent like this. Had one bank put a 1.5$ on my credit card statement for an analysis that they did on my spend the previous month - which indicated that 100% of my card spend was towards airfare. I used the card only once, EVER, and I did not ask for that analysis! I ended up spending 3$ (counting just travel cost) fighting the 1.5$ charge, but I absolutely wasn't going to let them have it!

Imagine telcos making an extra 1$ on some random charge on some 10 million customers. Even that is a lot of money!

Super! Will write some tests and share :)

Totally agree that word's review functions are really simple. Which is why even all legal/contract documents are exchanged back and forth between companies in Word today. The hassle is that its done over email - sending versions of attachments back and forth. Nice naming convention helps, but there are definitely better solutions to do the same online today.

Actually, most big law firms do not use the built in track changes function in Word, they use more specialized (and in my experience, better performing) software that take a "before" and "after" Word file and then generate a nice "redlined" version showing insertions, deletions, moves, etc. in different colors. Examples include Workshare DeltaView and Litera Change Pro.

Word itself allows you to compare multiple files nowadays. (Though I don't know if it does three-way merges, yet.)

The fact that 3 years after it was started, most of us still don't know of it means Baraza questions are clearly not ranked higher than other results :)

Well, I see the same news (on Google Baraza) has been doing rounds on HN since 2010 :D. So its definitely not new software.

I can imagine I would have said the same had I been doing "web development". The way some stuff works on one browser but doesn't on another drives me mad. It is as though web programming is not about logic, but about just knowing how to get stuff to work on the browsers.

I think the fact that we've all grown used to pretty UI and are design/experience conscious means there are more developers spending their energy in prettying up stuff, making it mobile friendly, etc. which not everyone enjoys - though looking at it after its done might still give some satisfaction.

On the other hand, I still enjoy writing scripts to help me with tasks, figuring out a nice algorithm to solve a problem, etc.

If you have a 60-40 mix of stuff you don't enjoy and stuff you enjoy, I think that is OK. If that 60 grows to 70/80, makes it really tough to stay motivated.