Cloudability started this way too. It wasn't until the initial free email system broke and the people using it wrote in saying WTF that we realized we were onto something...
Sounds very interesting, but the home page is a bit of information overload. The @@ alert looks really useful. Wish there was a product video. Definitely looking forward to checking it out when it launches.
Nope, the infographic was based on people using multiple service providers, not services within a provider. You're right though, the terminology is a bit ambiguous.