I tried to cancel an Adobe CC subscription the other day and they wanted to clawback $60 for a $120 yearly subscription. And their customer support wasn’t helpful at all. Needless to say, we don’t need more of this kind of behavior, especially with Figma!
I've been there too, it turns out to be a battle of persistence.
I just kept the chat window open for 3 hours one afternoon while working, replying every 5 minutes that no, it wasn't acceptable, and I wouldn't pay anything. Slowly they started reducing the amount until they got to 0.
At points they got extremely aggressive, but from reading other people's stories online, that's just part of their training.
> We will raise up to $700 million in Series F funding, led by Fidelity Management and Research Company LLC. and including other existing investors, at a post-money valuation of over $10 billion.
As someone who has a noncommercial side project and has been using SendGrid's free 100/day plan, I'm actually thinking of switching to this. I've always been a bit concerned with what would happen if my app got a sudden burst of signups (since email verification is required to sign up), and have been looking for an uncapped plan, but don't want to spend $10 a month or more just for that possibility.
The key here is that with the $0.80/1000 emails PAYG rate, you can still do like 2000-3000 a month for less than $5, which no one except SES will provide. Everyone else has a gulf between "free tier 100/day" (or even 100/month with Postmark) and their first actual paid tier ($10/month for Postmark, $15/month for SendGrid). No one else except SES has this PAYG for low rates as far as I'm aware. I think if your hobby project needs more than 625 emails a month, it's reasonable to spend a dollar or two on a month to handle that.
I run a gitlab for around 30 users and that’s around what I use on AWS to send my emails. It’s a bunch. Rarely do I send emails on weekends so it’s like 20 days a month I send emails just for merge requests and stuff.
Hobbyist to me means that you are doing it for fun and aren't engaging more than 5-10 people. So given that, I'm having a hard time understanding how 10 people could handle 625 emails a month.