This is a really interesting point. I think what you mean is operationalising the analysis. We let customers decide what those actions are and then provide integration to help this happen. For example, one customer has a call center that receives an email from Thematic each morning stating which customers are likely to churn based on themes they mention. They call them up first.
Ah, that's awesome -- the point on integration especially is a big one.
The more ways clients can hook the insights into their CRMs/workflow/user base, the more they can "operationalize it", as you eloquently put it, and make it a part of their workflows, the way the client you described does with their call center. I love it!
Thank you! Our pricing is custom, it's a subscription model. A monthly report is quite a common use case. We have a Zendesk but not yet an Intercom integration.
Happy to talk further, please feel free to request a demo via our website getthematic.com
Thanks for your thoughts! Definitely sounds like an interesting thought to explore.
I like to think about ML in terms of how children learn language: through observation in their environment. The training data is a simulation of that environment.
