They bill for services they haven't provided. Let's say you order Comcast October 10th and tech arrives and installs everything October 15th. When you get 1st bill, it will include October 10-15 period, when you actually did not have any service and were waiting for one. Happened to me recently.
I think this can be a subject of class action lawsuit.
> AT&T Mobility v. Concepcion, 563 U.S. 333 (2011), is a legal dispute that was decided by the United States Supreme Court.[1][2] On April 27, 2011, the Court ruled, by a 5–4 margin, that the Federal Arbitration Act of 1925 preempts state laws that prohibit contracts from disallowing class-wide arbitration, such as the law previously upheld by the California Supreme Court in the case of Discover Bank v. Superior Court.[3] As a result, businesses that include arbitration agreements with class action waivers can require consumers to bring claims only in individual arbitrations, rather than in court as part of a class action.[4]:708–09 The decision was described by Jean Sternlight as a "tsunami that is wiping out existing and potential consumer and employment class actions"[4]:704 and by law professor Myriam Gilles as "the real game-changer for class action litigation".[5] By April 2012, Concepcion was cited in at least 76 decisions sending putative class actions to individual arbitration.[6][7] After the decision, several major businesses introduced or changed arbitration terms in their consumer contracts (some of which were based on the consumer-friendly terms found in the AT&T Mobility agreement), although the hypothesis of massive adoption of consumer arbitration clauses following the decision has been disputed.
-- Wikipedia
TLDR: Class-action lawsuits against Comcast are not allowed because they include a class-action waiver in the consumer agreement.
This happened to me and they absolutely refused to refund me the 5 days I waited for a tech to show up so he could throw the switch. Absolutely mind boggling.
