Hi @shostack. We (https://flair.co) are a team of engineers and looking for feedback on the marketing side. We have some nice preorders and shipped our first few units a few days ago. We will have brick and morter presence in the next few months but our online strategy has largely been focused on reddit. Looking to do more FB ads etc but curious about tactics for identifying copy/images/audience most effectively. Also curious where to look for a marketing hire and how to best structure compensation (main advice I have seen is emphasis on commission). Any thoughts? Also happy to chat offline if you need more detail.
I love companies that get their start on Reddit. While I'm not familiar with yours specifically, generally speaking you are having a dialogue with your target audience. This is critical for validating product-market fit and learning about who your target audience is and what they care about. I mean, people will literally tell you if you ask them.
Beyond that, if you are able to harness the goodwill of the hive mind, you can reach that critical front page trajectory pretty quickly. If you are one of the few brands that lucks out in dominating in a given subreddit for a period of time (not through advertising), that's a huge validator. Further, pleasing that audience can result in lots of earned social activity which is great for a nascent brand.
For FB specifically, Lookalike targeting is very powerful, and banner blindness is a very real thing that requires constantly refreshed creative depending on your reach (excluded audiences can be important here to avoid wasting impressions). Unless you are using a FB PMD (basically a tool to manage FB that offers loads more than the basic Power Editor), splitting stuff out for granular targeting can be a PITA. Break out your audiences in meaningful chunks where you can gain insight and better improve your creative. More importantly, make sure the rest of your analytics are in order so you can understand what people exposed to you through FB are doing on your site. For a brand that may not be well-known yet, you might avoid a lot of bigger attribution issues with conversion tracking, but make sure you think carefully about whether you want view-through attribution settings enabled for conversion tracking. They are by default, and that can skew things and they may not be worth as much as you think they are based on the stats.
In terms of hiring for marketing, most strong marketers know there's a lot outside their control. There's definitely a difference between marketing a sales. As such, I would actually avoid focusing too heavily on commission as that can be a turnoff that says you aren't putting your money where your product is so to speak. That said, if the person has significant control over the full funnel and relevant touch-points (a requirement to be successful when it comes to online marketing), they might be willing.
The other side of that is the affiliate world. These are essentially 100% commission marketers. You can get mixed results, but it manages your direct financial risk a bit better than hiring someone internally in some cases. There are real benefits to having an internal hire though that you simply won't get with affiliates as they are by definition mercenaries.
Like many professions, comp can be relatively simple. A competitive base plus a well-detailed bonus structure, solid benefits, potentially equity if appropriate, and a great culture coupled with a product with lots growth potential are all things that can land a solid marketing hire.
This is great and I really appreciate your thoughtful feedback.
Another question - looking to pick your marketing brain. We built a bit of a swiss army knife into our products. I'll try to break it down as simply as possible:
- a user can use one Puck as a remote sensor for their Nest
- a user can use one Puck + Multiple Vents for an Ecobee (like Nest but with remote sensors)
- a user can use Multiple Pucks and Multiple Vents with a Nest
- a user can use a Puck with a Window AC or Minisplit (standard AC outside of North America where they don't have central heating/cooling)
Without having you get too deep into our specific products my main question is more around how to market in a scenario like this. I am toying with the idea of effectively building different landing pages for different people (one person controlling a minisplit likely doesn't care about smart vents for instance and might even be confused). Was thinking specific adds that target different use cases that then direct to those landing pages. A bit of a PITA in terms of lots of different flows/content etc but need to make sure we effectively communicate without confusing.
Multiple landing pages may be the way to go, and can have value from an SEO standpoint as long as they are not too repetitive.
Beyond that though, consider entry into those pages. Odds are you want to give a different message to different people, so think about how you might incorporate some sort of self-selection mechanism when people arrive at your site. Maybe asking them in a little configurator widget what setup they have or what they are trying to do. You can use those signals to direct them to the appropriate page, but also to segment them into various audience buckets for purposes of advertising, remarketing, etc. It is amazing how valuable a couple clicks can be in terms of clarifying what audience someone falls under. For example, if you get a lot of searches on your brand term in AdWords, giving different site links to different sections lets you better understand the intent of your audience. Better intent signals give you better data for targeting and messaging which in turn should lead to better conversion rates from the more relevant experience.
Thanks shostack - very much appreciated. Will be making these changes over the next couple weeks, should be fascinating once its all wired up (I'm an engineer dabbling in all this for the first time).