I did, they want me to fax credit card details to their fax number (who the hell uses fax in this day and age?) which I done and no reply

I doubt anyone monitors it, everytime I ring them they bounce me from idiot to idiot

I now need access to some invoices for purchases I made last year for accountant but cant login, and of course all my digital purchases are gone, the 2 kindles are useless.

Sounds like parts of this saga are missing. Amazon doesn't just dump customers, they are happy to take everyone's money.