I bought new certificates, for a new set of domains, through AlphaSSL today. One hour later customers starts calling, complaining about revoked certificates. Initially I assumed they had screwed up somehow and revoked our old certs, but after reports saying that it worked with some browsers and failed on others I started googling for recent related issues, and found out about GlobalSign.
Man, do they suck at communication. We're now 14 hours into the incident. 6-7 hours ago they posted a trouble shooting guid, promising new intermediate certificates for AlphaSSL and I've just been informed by their support that it'll be another hour before they're ready.
It's now 02:00 in dk, so I can expect the new certs at 3 and be done by 4.
Fun night.
Thanks GlobalSign.
P.S. Also thanks to the guy who made their marketing department stop tweeting iot crap while this is going on.
That pissed me off.
Man, do they suck at communication. We're now 14 hours into the incident. 6-7 hours ago they posted a trouble shooting guid, promising new intermediate certificates for AlphaSSL and I've just been informed by their support that it'll be another hour before they're ready.
It's now 02:00 in dk, so I can expect the new certs at 3 and be done by 4.
Fun night.
Thanks GlobalSign.
P.S. Also thanks to the guy who made their marketing department stop tweeting iot crap while this is going on. That pissed me off.