Personally (and I'm not sure if JIRA fixes this, but Trello gets around it), the biggest issue I have is that Github treats repositories as the only possible context. Say a bug comes in that covers multiple repositories (e.g.: requires a mobile app fix and a backend fix), then you need to create two completely seperate issues and remember to link them manually. This breaks down very quickly. I would much rather issues to optionally exist at an organisation level, with per-repository sub issues stemming from that organisation-level issue.
It also means that someone submitting bugs, say from customer support, must try and figure out where the issue is in order to log it. It's a huge hassle and most just give up and ping an engineer on Slack which is incredibly inefficient.
Trello gets around this by letting you create a "master" issue and link to the individual repository issues. It means engineering can have a bug inbox and triage from there. Still a huge pain and not ideal.
Github also has the "Projects" feature, but it is useless IMO due to the above issue - I wish projects would work at an organisation level.
Where I work you put a jira id in the commit message and it will automatically put a link to the commit in the jira ticket. And a jira ticket can link to multiple commits across multiple repos.
It also means that someone submitting bugs, say from customer support, must try and figure out where the issue is in order to log it. It's a huge hassle and most just give up and ping an engineer on Slack which is incredibly inefficient.
Trello gets around this by letting you create a "master" issue and link to the individual repository issues. It means engineering can have a bug inbox and triage from there. Still a huge pain and not ideal.
Github also has the "Projects" feature, but it is useless IMO due to the above issue - I wish projects would work at an organisation level.