You're right that large companies have many different workflows. Currently GitLab's is tied very specifically to issues and merge requests, with additional features like labels and milestones. This is a great foundation with which we plan to build on top of. Issue boards is our current area of expansion. But we do plan on further enriching issues themselves, introducing some structure at some point (e.g. "epic" in the language of Pivotal or borrowing from the ideas of JIRA with their many powerful issue relationships (parents, children, clones, etc.), but of course aiming to significantly reducing that complexity. Part of that discussion is here: https://gitlab.com/gitlab-org/gitlab-ce/issues/4058.
With GitLab, one of our goals is to put all the pieces together. We are building out the integrations, step by step, from idea to production. We believe in a world where everyone can contribute to projects. In a large organization, this means diversity in workflows and individuals. Again, I mention that we are focused on really understanding who those users are as part of this exercise. Our UX design team has begun that work and we have already started research on personas. This will further drive our development of GitLab and make sure to nail those other use cases beyond the narrow scope of software development, into allowing companies to leverage GitLab to create software and processes to run their businesses.
In particular, here at GitLab we use GitLab itself for some HR operations too. So we recognize the potential there. And we even want to ship a simple feature for operational support tickets (https://gitlab.com/gitlab-org/gitlab-ee/issues/149). So we definitely recognize the breadth of opportunity and the gaps we still have.
With GitLab, one of our goals is to put all the pieces together. We are building out the integrations, step by step, from idea to production. We believe in a world where everyone can contribute to projects. In a large organization, this means diversity in workflows and individuals. Again, I mention that we are focused on really understanding who those users are as part of this exercise. Our UX design team has begun that work and we have already started research on personas. This will further drive our development of GitLab and make sure to nail those other use cases beyond the narrow scope of software development, into allowing companies to leverage GitLab to create software and processes to run their businesses.
In particular, here at GitLab we use GitLab itself for some HR operations too. So we recognize the potential there. And we even want to ship a simple feature for operational support tickets (https://gitlab.com/gitlab-org/gitlab-ee/issues/149). So we definitely recognize the breadth of opportunity and the gaps we still have.