Google desperately needs an "Executive Vice President of People Actually Using Shit". Someone who's entire job is to go to demos of products that are about to ship and cancel them until they at least work well enough to pass the laugh test.
Nearly everything Google makes is just some version or another of Google Home telling your Android phone not to handle that voice prompt to add a calendar entry (which your phone can do) because Google Home is there, so that Google Home can tell you that Google Home can't add calendar entries yet.
Hey, here's Allo. We think you're going to love it. I mean, it doesn't have SMS support, so no one is actually going to use it, but other than being pointless, ain't it great?
My EVP there would have walked in, saw the first slide about a new messenger, and said, "Let me stop you here. Does it transparently bridge IP chat and SMS into one conversation like iMessage? No? OK, I'm going to lunch. I'm sure your stickers are cool and all, but pass."
Why all the hate for Hangouts? I have used it for five years to build and run my company. There is never an issue with Hangouts unless someone in the meeting has a hardware problem (meanwhile everyone else can handle the meeting). It's fast and easy for anyone to use screenshots or video. If you use YouTube Live Events, you can even have a company meeting with every person joining. We have done these once a week for years for fifteen minutes prior to lunch.
Hangouts was (is?) pretty good. But it hasn't been immune to Google's inability to figure out how to make a thing people want.
Initially it was IP only. Then it added SMS support. Then it added merged conversations between SMS and IP. Then it unmerged those conversations. All the while only really working well on the desktop inside a weird Chrome extension that burned through battery like kindling because there was no hardware support for encoding and decoding the video.
I still use it on my phone, but again, the only actual feature anyone really wants from a text/chat/IM program is the one that enables "I just want to send a message to Alice. You figure out how to get it to her appropriately" -- a.k.a. iMessage. If you put stickers and crap in there, sure, people will use them I guess, but the one absolute core feature anyone should expect for at least five years now is still the one Google can't figure out how to do.
And they were actually close with Hangouts at one point. Close enough, in my opinion. It lacked the automatic routing of iMessage, but just showing any message I've received from my wife in one conversation and giving me the ability to toggle how I send a reply right there in the conversation view was fine.
Nearly everything Google makes is just some version or another of Google Home telling your Android phone not to handle that voice prompt to add a calendar entry (which your phone can do) because Google Home is there, so that Google Home can tell you that Google Home can't add calendar entries yet.
Hey, here's Allo. We think you're going to love it. I mean, it doesn't have SMS support, so no one is actually going to use it, but other than being pointless, ain't it great?
My EVP there would have walked in, saw the first slide about a new messenger, and said, "Let me stop you here. Does it transparently bridge IP chat and SMS into one conversation like iMessage? No? OK, I'm going to lunch. I'm sure your stickers are cool and all, but pass."