If you're actually calculating an NPS, the non-respondents should be considered ... | Hacker News

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		heliostatic on March 16, 2017 \| parent \| context \| favorite \| on: GitLab acquires Gitter, will open-source the code If you're actually calculating an NPS, the non-respondents should be considered detractors for a more accurate rating. Happy to talk more if you're interested (have done a lot of this as a user researcher).

sytse on March 16, 2017 [–]

Cool! Thanks for the offer for help. Can you maybe reach out to joan@gitlab.com?

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