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They don't refund, they just credit your account. It didn't count for much after I switched to Lyft entirely.

In general, I find Lyft is wholly more pleasant, both as an app and as a customer.



If you push enough, they will. Once I had an 18 hour layover in Honolulu and I decided to go to the Pearl Harbor memorial (sentimental, I know) and Uber was a mess. I got cancelled on, and I cancelled one...both times I was charged the fee. After a few emails of back and forth they actually refunded my credit card instead of just giving me "Uber credits."


They will put it back on your card if you ask. It's a dark pattern for sure though.




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