Except, the phone tree isn't what's on the web. So really you're putting texting...

azinman2 on April 3, 2017 | parent | context | favorite | on: Chatbots have struggled to live up to the hype

Except, the phone tree isn't what's on the web. So really you're putting texting against a webpage or an app, which will always deliver a better ux because they're unconstrained.