Love this article but think the headline actually makes the wrong point - this is a product management issue, not a "it may never happen" issue. That it takes someone like James to know two wildly different domains - both the business-level details at risk (a $1M generator is worth potentially damaging if the alternative is a guaranteed $100M revenue loss) and the details of power engineering (overriding the switch only risks the generator, not a datacenter fire or loss of life) - is a shame.

Could the power engineering team have made this tradeoff more clear to the project managers doing the initial install? And yet, exposing a million little configuration options to the end-user isn't the right approach either.