For reference, British Airways' parent company made a profit of €2.5 billion last year, and expects higher profits this year [0].
Without meaningful consequences at the top of the executive chain for sub-par IT/infrastructure quality, these kinds of incidents seem inevitable. But how do you hold people responsibly for "bad" software? We could adopt something akin to how PE licenses are required for civil engineering in the US. I suspect it is in the industry's best interest to address this need before a government entity decides to.
Without meaningful consequences at the top of the executive chain for sub-par IT/infrastructure quality, these kinds of incidents seem inevitable. But how do you hold people responsibly for "bad" software? We could adopt something akin to how PE licenses are required for civil engineering in the US. I suspect it is in the industry's best interest to address this need before a government entity decides to.
[0] http://uk.reuters.com/article/uk-iag-results-idUKKBN1630MA