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Their system should be built in a way which makes it resistant to a power supply issue. That is the fault of however built it, whether onshore or off.


Yeah. I'm sure the "power supply issue" is an overly simplistic explanation -- it's highly unlikely a single computer PS could cause such major issues in such a huge organization.

That said, having almost entirely dodged any outsourcing-related issues in the 90s, and worked with generally great offshore teams, seeing my current role impacted by an utterly shortsighted and ignorant attempt to offshore critical operations tasks is quite disheartening. It's rarely the fault of the teams, it's the fault of higher-ups who completely fail to grasp the complexity and consequences of the tasks they're offloading. Everything looks great for a few weeks or months or years until one of the dozens of things that have gone neglected rear their ugly heads. If they're lucky, they take the money and run before the crash happens and escape most blame.


I was worked on a site where a UPS failure took out a large AS400, the business stopped for three days while they waited for IBM to replace it.




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