I'm a product seller on Houzz and it's been a great platform for us to reach a more design-centric clientele.
Though from my perspective, it seems hard to tell what their main focus has been over the last year or so. I've talked to friends and coworkers and they all seem to know about the site, though mostly only know it for the great interior photos. Many seem to miss the fact that many of the products in the photos are also for sale.
I haven't seen many improvements in the seller tools over the past year, and their service team seems very manual. Example: It can take days for them to respond to processing a return request. Something that I can by myself on many other platforms. I feel bad for my customers who need to deal with a return or support request from them as a lot of what I can do to help instantly is simply not available. I hope with the additional resources they can direct some of it to customer support improvements soon.
That all said, maybe the store on the site is just an afterthought and they have some other grand scheme at play.
Though from my perspective, it seems hard to tell what their main focus has been over the last year or so. I've talked to friends and coworkers and they all seem to know about the site, though mostly only know it for the great interior photos. Many seem to miss the fact that many of the products in the photos are also for sale.
I haven't seen many improvements in the seller tools over the past year, and their service team seems very manual. Example: It can take days for them to respond to processing a return request. Something that I can by myself on many other platforms. I feel bad for my customers who need to deal with a return or support request from them as a lot of what I can do to help instantly is simply not available. I hope with the additional resources they can direct some of it to customer support improvements soon.
That all said, maybe the store on the site is just an afterthought and they have some other grand scheme at play.