You just didn't know the code. Five minutes meant there was someone pretty close to you and it would be fine. Seven minutes meant there was someone that would head your way but he was a little further away so don't trip out about it. Ten minutes meant we're fucking busy but a guy will pick you up sooner or later. Fifteen minutes meant hopefully we'll be hiring some new drivers soon and when we do we'll definitely send one your way. And a busy signal meant it's time to consider public transit.
Cute but false, in each of those scenarios they would tell me "five minutes" and then when I'd call back 15 minutes later to ask & complain, they'd say "oh there was traffic, now he's five minutes away" and then one time I called back again 20 minutes later and the guy yelled at me and hung up on me.
