Of course it isn't his job. As it isn't his job to help an old blind woman to cross the street.
I am not intending to emit a moral judgement, just to point out that he was sufficiently outraged to complain about it and to use such strong vocabulary as "fraud", and yet he acquiesced.
Helping (a little bit) to fix the problem wouldn't have been that much of an inconvenience, and if we customers were more like that this kind of behaviour wouldn't be possible, or at least harder.
I am not intending to emit a moral judgement, just to point out that he was sufficiently outraged to complain about it and to use such strong vocabulary as "fraud", and yet he acquiesced.
Helping (a little bit) to fix the problem wouldn't have been that much of an inconvenience, and if we customers were more like that this kind of behaviour wouldn't be possible, or at least harder.