If that were the case, I'd care very much about a mislabeled/counterfeit good and thank the buyer very much for letting me know, as well as immediately giving that refund.
Claiming that it was "damaged in shipping" is the shadiest part of the whole deal. It pretty much guarantees the intentional fraud of the seller.
-Or, in my experience just as likely - your complaint isn't read, or at the very least not being comprehended - just registered as a complaint, standard answer sent off (damaged in shipping) and refund issued.
I have four (4!) copies of a Raymond Chandler paperback; a major online retailer named after a ditto river had it listed as a hardcover edition; I receive my first paperback, get in touch stating I ordered a hardcover, got a paperback, please advise. They told me to keep the defective item, new being shipped immediately, very sorry &c.
2nd paperback arrive, I tell them again that what I ordered was a hardcover; very sorry, keep it, correct item coming soon.
3rd paperback arrive; I beg them to just check their inventory; book must have been wrongly classified. "Very sorry. Keep it, we'll send you a new one." I gave up.
4th book arrived. Anyone interested in a nice copy of "Killer in the rain"? Two copies? Pleeease?
I recently discovered this as well. It turns out that on ebay, "30 day money back guarantee" means "seller is not required to read messages and buyer may not leave feedback that points out that they don't". So as shady as the response seems, I agree with you that this equally likely.
The worst thing about the "guarantee" is when they send you an item with expensive shipping (bulky/ heavy) that is completely wrong or incorrect. Then ebay demands that the buyer needs to pay for return shipping, despite doing nothing wrong.
I don't want to pay $30+ on shipping to return an item that was incorrectly sent to me.
In that sentence, it refers to major in "a major online retailer" → "a major river". From Google's definition (no idea where they pull it from): informally, used to indicate that something already said is applicable a second time.
ditto can be used as a noun (meaning the same again, e.g. in a list when you don't want to repeat something in the row below) or an adverb (as it is here, meaning likewise).
I dunno about that -- for it to be intentional fraud, it would require the seller to know something. He probably knows next to nothing about electronics and just looked prices up in a catalog for a bunch of inventory he got really cheap somewhere.
Have you ever seen the show "Storage Wars"? It's really dumb, but basically people go bid on abandoned storage lockers. I assume everything on that show gets sold on eBay. The people on the show are not exactly the best and brightest...
Claiming that it was "damaged in shipping" is the shadiest part of the whole deal. It pretty much guarantees the intentional fraud of the seller.