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		nylonstrung on Aug 28, 2017 \| parent \| context \| favorite \| on: Why successful startups stumble at 40 employees The common element between all of these is that they are communities based around network effects. In the case of at least the last 2 they also used community moderators which can be seen as a tremendous HR hack in some ways

mattm on Aug 29, 2017 [–]

Yes they were also not charging their customer and thereby had no reason to offer customer support. These companies are more of the exception than the rule.

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