They seem unable to perform any kind of maintenance without massively degrading network service over a /large/ area.
There are also rumors that technicians will drive to various areas and disconnect (paying) customers in attempts to see if anyone complains about missing service (supposedly as an attempt to boot off freeloaders).
Finally, they're Comcast. If there isn't competition in an area to drive service (it sounds like there isn't here) then they probably haven't pushed 100mbit out.
I've heard about comcast's support. But I am curious if opening up a business account would be a different experience. At least with Time Warner and AT&T, you just make up a fake business name (unless you have one) and set up a business account. That costs more, but it atleast gets you out of the stupid "1 year" package deals where you have to call support once every year and beg for mercy to lower your bill and get back into another package ....
It'll take you 10 seconds to check instead of speculating. The DOCSIS 3.0 upgrade was basically footprint-wide, so there is a good chance you've got 100 megabits or higher.
They seem unable to perform any kind of maintenance without massively degrading network service over a /large/ area.
There are also rumors that technicians will drive to various areas and disconnect (paying) customers in attempts to see if anyone complains about missing service (supposedly as an attempt to boot off freeloaders).
Finally, they're Comcast. If there isn't competition in an area to drive service (it sounds like there isn't here) then they probably haven't pushed 100mbit out.