Sometimes just faking Comcast out with the threat of doing a competing service is helpful.
The president of the HOA in the neighborhood next to mine was sick of poor service from Comcast, and put a neighborhood broadband proposal on their HOA association agenda. Comcast (the only choice for wired broadband here) got wind of it, and immediately started upgrading their infrastructure and digging new fiber to the curb. Now they have faster and more reliable service than we do.
Similarly in Austin after Google Fiber was announced (even though it will be years before the far northern edges receive service) TWC (now Spectrum) was able to magically increase bandwidth/speeds for everyone at no cost to current plans. It was so simple and immediate that it was almost like they only had to flip a switch to upgrade the speeds.
The president of the HOA in the neighborhood next to mine was sick of poor service from Comcast, and put a neighborhood broadband proposal on their HOA association agenda. Comcast (the only choice for wired broadband here) got wind of it, and immediately started upgrading their infrastructure and digging new fiber to the curb. Now they have faster and more reliable service than we do.