Yes, the problem is far beyond Cook and it is systemic. People with no investment in the actual work, culture, employees, or purpose of the company (the board and shareholders) are the ones with control over the business. This fundamental disconnect between the people with power and the people who actually do any real work (called capitalism) pushes companies to behave more and more monstrously with no repercussions because "well that's just how it is" -- but that doesn't have to be how it is. Would google employees vote to help authoritarians crackdown on the people in China? I doubt it.