You know what used to happen if I got upset about a taxi driver driving irresponsibly?
I'd call up. I'd complain. They told me they'd take the feedback onboard, and they'd definitely do something.
And then, of course, they hung up and went back to doing whatever it is they did rather than providing customer service.
I can only assume this is because it wasn't worth it to them to bother, but I also know it's why there's a value proposition that supports uber, at least for my use case.
I don't know if uber drivers earn less than cab drivers, but I do know that uber drivers they tell me they earn more that their former cab jobs. I don't know if uber is a horrible company or not, but I do know that when I complain, they promise I'll never see that driver again.
I know that uber will actually show up to pick me up.
I know that the drivers are held accountable.
That's worth a lot. Worth enough to you? I don't know. Worth enough to me that I'd pay more than the going taxi rate, though.
> That's worth a lot. Worth enough to you? I don't know. Worth enough to me that I'd pay more than the going taxi rate, though.
Uber has "invested" billions of dollars (double digits) in making itself cheap. That tells me that if they were even just comparable in price to taxis, they would never be able to survive.
> if they were even just comparable in price to taxis, they would never be able to survive
In the quiet words of the Virgin Mary, [citation needed].
Uber has invested millions of dollars into something. One of those things is, undoubtedly, expanding. One of the facets of expanding is, undoubtedly, lowering fares.
Does this mean that an uber-like service must run at a net loss in order to provide their service? Of course not.
Uber does more than make their drivers accountable. Just a few under-5-star ratings can really hurt their career. It's heavily weighted in favor of the passenger, which you might like, but is unfair to the drivers.
I'd call up. I'd complain. They told me they'd take the feedback onboard, and they'd definitely do something.
And then, of course, they hung up and went back to doing whatever it is they did rather than providing customer service.
I can only assume this is because it wasn't worth it to them to bother, but I also know it's why there's a value proposition that supports uber, at least for my use case.
I don't know if uber drivers earn less than cab drivers, but I do know that uber drivers they tell me they earn more that their former cab jobs. I don't know if uber is a horrible company or not, but I do know that when I complain, they promise I'll never see that driver again.
I know that uber will actually show up to pick me up.
I know that the drivers are held accountable.
That's worth a lot. Worth enough to you? I don't know. Worth enough to me that I'd pay more than the going taxi rate, though.