If they want a sacrificial goat, take a look at the people who both commissioned and developed that terrible user interface. I saw it on Twitter. It wasn't much better than that Far Side cartoon that put "Wings Fall Off" next to the backrest button on an airplane seat.
Yes, but what's easier to lay the blame on - the expensive system that the government commissioned and will have to publicly say isn't good enough (and thus need to commit to spending money on improving it), or the cheap contract employee who can be summarily fired.
I don't blame the guy for not talking any more - he's (rightly) scared of being crucified for misclicking.
