I agree with you that per-user pricing doesn't make for an ideal SMB experience. We specifically avoided it for our SaaS tool for the reasons you mention.
That said, the costs of SMBs getting away with one login do not outweigh the benefits of getting to charge enterprises per user. Most of these tools with free tiers and per-user pricing (Slack, Airtable) make most of their money from enterprise, not SMB.
Therefore I don't agree with you that it's "stupid" or "not smart".
That said, the costs of SMBs getting away with one login do not outweigh the benefits of getting to charge enterprises per user. Most of these tools with free tiers and per-user pricing (Slack, Airtable) make most of their money from enterprise, not SMB.
Therefore I don't agree with you that it's "stupid" or "not smart".