I only realized when I started traveling internationally how much we (perhaps over-) value reliability in the US. We really pay a lot in terms of work hours and stress to gain what is sometimes marginally more predictability and reliability.

In Mexico, Belize, southeast Asia, and southern Europe, I found everything to be much less reliable than I was used to. Everyone spent a lot time more waiting around. But I felt happier and more relaxed, and the people around me seemed to as well.

I think it might be more cultural than you seem to think.

It might be an artifact of the system-centric nature of our culture. We seek to reduce everything to predictable absolute rulesets, to make things regular and reliable and tractable. I'm not sure if this comes primarily from the Industrial era and mass-manufacturing which has a tremendous conformity component, or whether it comes mostly from the more recent advent of computers.

We so easily accede to someone who says "its policy" without considering that the person involved clearly outranks whatever policy is being dealt with. Perhaps we've not been burned by strict adherence to policy and expecting the world to be regular and predictable as recently as those other cultures. It might just be a temporary thing, but I don't know. We've got things like "personal space" which were a very American concept for a long time, but which has since spread, almost certainly with many negative consequences, widely. So maybe this desire for people to accommodate systems rather than for systems to accommodate people will spread too. We're screwed if that's the case.