Great post, truly a comprehensive list of all the differing strategies commonly available to startups and establishments alike. Looking forward to "Metrics Every Startup Should Know."
When you are starting out small or if you're still testing a public beta, having discussions with your most passionate (or frustrated) customers can often end up turning others into brand advocates. Show that you care and others will be impressed with your product regardless off the temporary shortcomings.
Franchising is especially important for global expansion.