Or "viruses". This is what I usually hear from my non-tech family & friends. "Could you take a look at my computer? It's acting slow, I probably have some viruses."

Turns out it's not viruses, it's ever increasing website bloat that very quickly renders reasonable machines unusable. A good portion of it can be eliminated by installing an ad blocker, but this still makes people throw away perfectly good machines, because companies on the web don't care about user experience.