I hate to say I called it but... I called this years ago. Earlier in the decade, even on HN, people were raving about how much better Uber was than taxis because “the cars are so clean!”, and I kept saying, “You know this is temporary, right? And that Uber is only better in this regard because the drivers and cars are new?”
Ride-hailing takes an incredible toll on cars, and with Uber pushing more costs into drivers that might otherwise be borne by the taxi company, there was no way the original standards of cleanliness would last forever. It all regresses eventually to “minimum amount of maintenance that people will still accept” and so Uber and taxis will be basically indistinguishable given a few more years. Hired cars are a commodity, after all, and this is what always happens to commodities.
So long as I don't ever have to deal with a cabbie lying to me that his credit card machine doesn't work or they won't drive a short distance I will happily continue using the apps, even if the vehicles have gotten worse (most of my rides lately have been Minivans obviously bought to cab in).
That still gives me a much better experience than dealing with their bullshit.
Cabbie drivers lying about their credit card machine is a moot point if your jurisdiction has a decent regulatory body. In DC if they pull that shit, I just get out with out paying as they're not abiding by the law and the dept of for hire vehicles will have my back.
Last time I had this happen (probably happened 50+ times in my life) it was in Miami and the guy didn't tell me till he got me to the mall, maybe a 5-10 min drive. I told him if he expected cash only he should've told me when I got in at the hotel and not after I pulled out my card. I hopped out and the guy left his car parked in the valet and started following and shouting at me that I need to pay him for his service through the mall.
No idea how strict Miami is on this stuff but I didn't really have time to dig into regulations and make phone calls 2 hours before a wedding while I've got some asshole shouting at me and being aggressive. I remember joking to myself "great, my phones dead so I can't Lyft, bet I'll have a great cab experience."
Right. But, people like me hate dealing with confrontation and govt offices. I would just pay with cash and go to a competing service next time (Uber, Lyft, mass transit.) If only there were startup mass transit providers in cities.
Just out of curiosity, does DC limit the number of cab drivers?
...and some of the current "App X is better" is because App X isn't as far along as Uber. They likely started later, and are still subsidizing drivers more.
At some point, they'll all wean drivers out of subsidies, and cheap fares will see cheap cars on average.
Ride-hailing takes an incredible toll on cars, and with Uber pushing more costs into drivers that might otherwise be borne by the taxi company, there was no way the original standards of cleanliness would last forever. It all regresses eventually to “minimum amount of maintenance that people will still accept” and so Uber and taxis will be basically indistinguishable given a few more years. Hired cars are a commodity, after all, and this is what always happens to commodities.