A few weeks back I booked an Uber after a concert, then the Uber driver called me saying to come to him (he was way out + the GPS location of the taxis seems terribly inaccurate whenever I've used it, so who knows where he really was), we were by the official Uber pickup location. He said he didn't know how to get to where we were... Obviously some bad planning by someone. He said he could try, and not to cancel the trip. Then he cancelled it a few minutes later.
Then Uber connected us to a new Uber driver, we found the car in the official Uber road queue, but there were people already in the car. This was about a min after we were connected with this new driver, we asked if he could cancel as we can't wait for him to drop off his current passengers, but he didn't seem to know how to (or unwilling to). My question is, are Uber drivers just accepting people while they have people in the car, while stuck in concert traffic and obviously won't be done with there current fair for ages, then forcing the new passengers to cancel and get a MUCH higher rate.
Anyway, since we then had to force the cancel, we now had a HUGE uber fare quoted, like 3-4x our last price to try get a new cab. We tried it, but the guy was miles away, so we ended up giving up on Uber and taking public transport way out, then taking an Uber.
In hindsight, probably should have gone with public transport option first. Lesson learnt I guess.
I just assumed, since there was an official Uber tent setup and people with official looking Uber vests on that they'd have a system set up to get people to there Uber's fast... or some system to just link up each person with the first uber car in the queue. Was nothing like that, it was chaos.
Then Uber connected us to a new Uber driver, we found the car in the official Uber road queue, but there were people already in the car. This was about a min after we were connected with this new driver, we asked if he could cancel as we can't wait for him to drop off his current passengers, but he didn't seem to know how to (or unwilling to). My question is, are Uber drivers just accepting people while they have people in the car, while stuck in concert traffic and obviously won't be done with there current fair for ages, then forcing the new passengers to cancel and get a MUCH higher rate.
Anyway, since we then had to force the cancel, we now had a HUGE uber fare quoted, like 3-4x our last price to try get a new cab. We tried it, but the guy was miles away, so we ended up giving up on Uber and taking public transport way out, then taking an Uber.
In hindsight, probably should have gone with public transport option first. Lesson learnt I guess. I just assumed, since there was an official Uber tent setup and people with official looking Uber vests on that they'd have a system set up to get people to there Uber's fast... or some system to just link up each person with the first uber car in the queue. Was nothing like that, it was chaos.
// end of rant