Well for what it’s worth this service solves the “queries take forever” part. But Cloudwatch logs is just one potential piece of the puzzle. It’s easy to hook into for AWS services and easy to pipe into Lambdas, S3, Kinesis, etc etc. If none of that integration appeals to you then there are probably better products, but for certain workflows it’s far superior to other solutions despite the rough edges. Same story as most of AWS’s services.