Crazy. The current organization I work for has easily over 1000 people customer support agents working 24/7. Large home heating oil provider in the US.
Most calls are "where's the driver" and has honestly been partially automated but older clients still like to call.
Either way, it takes humans to make sure the 600k customers don't fall through the cracks.
Most calls are "where's the driver" and has honestly been partially automated but older clients still like to call.
Either way, it takes humans to make sure the 600k customers don't fall through the cracks.